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Porting

Haleema100
Joining in

on ‎19-08-2021 17:59

hi, so I've recently joined VM from plusnet. I went through the porting process and when I message my old plusnet shows but when I make calls, my new VM number shows. This has been going on for over a week now and i have called VM many times and they don't really know what to do either. Please can I know what should be done about this.

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6 REPLIES 6

enlli
Very Insightful Person
Very Insightful Person

on ‎19-08-2021 18:08

Is this an iPhone by any chance?

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Haleema100
Joining in
In response to enlli

on ‎19-08-2021 18:25

Hi, it's not an iPhone no. It's an S21 5G 

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enlli
Very Insightful Person
Very Insightful Person
In response to Haleema100

‎19-08-2021 18:46 - edited ‎19-08-2021 18:48

As you haven't ported your number that is a mystery. Check your messaging app that it has the right number.

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Haleema100
Joining in
In response to enlli

on ‎19-08-2021 18:48

Thank you! Do you by any chance know how I can solve this out? I've called VM several times they don't know what the issue is unfortunately. 

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ashpole
Superfast
In response to enlli

on ‎19-08-2021 20:57

I think a number was ported in? Sounds like a bad port.
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Martin_N
Forum Team
Forum Team
In response to Haleema100

on ‎21-08-2021 08:33

Hi Haleema100,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your port in. 

 

I have been able to locate your account and can see you have spoken with the team and they have raised this to our IT Team. 

 

At this point we would need to wait for them to investigate this. 

 

^Martin

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