Porting number is not being updated for iMessage

[Sanat129]

Hi There, 

I was using lyca and last month switched to virgin keeping my old number but unfortunately I won’t able to retain my number for iMessage or iCloud. On my device the mobile number says different. 

I’ve tried to reach customer support couple of times but no luck. Can you please help me with this.

Thanks,

[enlli]

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@AccioNox wrote:

I’m not sure. @enlli suggested it. 

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Not sure if Virgin send them out (one programmed with just your new number would do)

It's something we recommend to O2 customers with the same problem as O2 stores carry a stock which they programme on site.

[AccioNox]

I reset my phone and it solved the problem. 

A full reset I mean not a restart. 

[Natalie_L]

Thank you for updating the thread AccioNox. 

We are very happy to hear the issue is now resolved. 

Please get in touch if we can assist in the future. 

Thanks,