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Ray555
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Porting from o2

Hi all IV just inserted my new virgin SIM and it's working well after being on hold for an hour I'm now being told to call back tomorrow is there an easier way to change the number on my old o2 SIM to my virgin one I already have my pac code from o2 ready to go

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teabag
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Helpful Answer

Re: Porting from o2

Made a online account for the Virgin SIM yet?

If yes, log in, head to "switching", use PAC, enter number and PAC code you have from O2 - choose the date you would it to happen 🙂

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Ray555
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Re: Porting from o2

It won't let me create an account it asks for a security answer I haven't created a question for 

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Message 4 of 8
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Re: Porting from o2

New SIM part of Oomph bundle?

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Ray555
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Re: Porting from o2

When I click to register my account it asks for my virgin mobile number and then asks for a security answer but I don't no the question 

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Message 6 of 8
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Re: Porting from o2

The security answer is the one which is used when phoning in.

If one was not set when taking out the SIM, you will have to wait for one of the Forum Team here to help out, or try sorting out tomorrow on the phone 😞

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Ray555
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Message 7 of 8
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Re: Porting from o2

Ok thanks for your help I didn't set one when ordering the SIM as it was ordered through carphone warehouse

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Re: Porting from o2

Hi @Ray555,

 

Have you been able to register an online account since you last posted?

 

Please let me know as I can take a look at your account and help with the security question.

 

Regards,

 

Lisa

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