Porting from VM to O2

[Tenebreaux]

Hi all. My Ultimate Oomph contract was up and I negotiated a deal to 1Gig Volt. Very nice Scottish lady organised the whole thing and told me she'd organise the port to O2 from her end.

Got an email from O2 saying my new O2 sim was in the post and giving me a new mobile number. The whole point of porting was so that I don't need a new number. At this point I don't know if my old number is going to be ported and the new O2 number killed and if it is going to be ported, when? There doesn't seem to be any way of finding out via either MyVirgin or MyO2.

[jevans25 · Accepted solution]

Once you activate your new sim it will start porting the number you want to keep, the new number you’ve been given is just temporary. I’m currently in the same situation.

hope that helps

Jordan

[Tenebreaux]

That will do. Cheers.

[Paulina_Z]

Hi @Tenebreaux,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're having some trouble with the details of your number switch. 

As @jevans25 advised, we provide a temporary number at first, so that your number, which is being switched over, overrides the temporary number.

You can read more about our number switching process on our website for more information: https://www.virginmedia.com/help/mobile-switching-faqs.

Depending on when your switching process starts, it can take two working days for it to be completed.

Please let us know if you need any further assistance going forward. 

Thank you.

[medionman]

I am in the same position.

I have received my new O2 sim, should i just put it in and wait for the transfer?

you say it could take 2 working days? so no texts or phone calls in that time?

I do have a pac code on my mobile account page?

thanks in advance

[enlli]

Have you given your PAC code from Virgin to O2?

[medionman]

no not yet wasnt sure if it was automatic.have you got a phone number please?

[enlli]

I doubt it is automatic as at the moment Virgin and O2 SIM cards are on different systems

From O2 Help

You can give us your PAC code online, call us on 202 free from your O2 phone or on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don't worry – you can always request a new one.

[BenMcr]

There is an online form too https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form

[Martin_N]

Hi medionman,

Thank you for your post. You would need to give your PAC code to O2 for them to port the away.

^Martin