Ported mobile number and no service since

[briggsley21]

Received a text yesterday saying that my number has ported. As soon as that happened I have been upable to ring out or use mobile data.....can receive calls but not on my ported number on the virgin media number.

Please advise as this is not good! 

[Sofia_B · Accepted solution]

Hi @briggsley21. 

Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂 

I'm sorry to hear that, I appreciate this is frustrating and we apologise for any inconvenience caused. 

Are you able to turn off the device and remove the sim? Pop the sim back in and reboot. 

If you find you're still unable to access your services, please let us know and we'll advise further. 

Thanks, 

[briggsley21]

All sorted now thanks

[Sofia_B]

Thanks for the update @briggsley21.

Glad to hear you managed to get this resolved 🙂 

Any further issues, please pop another post on this thread and we'll happily assist. 

Thanks,