Ported - can't make calls or text but can receive them

[lilleydonna]

I recently ported from 3 to virgin

 Can't make calls or send texts but can receive them.

Samsung galaxy a12

[lilleydonna]

Phone recently ported from 3 to virgin. 

Can't make calls or send texts but can receive calls and texts 

[Zak_M]

Good morning @lilleydonna 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your mobile.

Can you advise me of the make and model of the handset you have? 

Kind regards,

Zak_M

[lilleydonna]

Samsung Galaxy A12