Since I switched from EE to Virgin my phone, an iPhone 6, is almost continually 'out of service' when I'm at home (Audley, Stoke on Trent area). How can this be when Virgin uses the EE Network? Has anyone any tips on phone settings that could help with this? Thanks.
Welcome to the community, I'm sorry to hear about your difficulties with network service at your home. Does it happen only at home or do you find it happens elsewhere? Which handset do you have? Does Virgin come up when you search for networks on your phone?
I am in East Kilbride where I normally have a good signal. I have none at present. Is there a problem here or is it my phone
try entering your post code into the EE service checker (Virgin Mobile works on their network) to see if there are any known issues.
If that shows as OK, you could give Virgin Mobile customer services a call on 0345 6000 789 from another phone (standard rate call or included in any minutes) so that they can look into this further for you.
If you want to say thanks > click 'Kudos'. Answered your question? > click 'Mark as Helpful Answer' also.
I also changed from EE to Virgin and all of a sudden my connect is rubbish. I have 3 EE masts within half a mile of me and I used to connect to one of them when I was with EE, now I connect to a mast over 4 miles away and most likely the reason why the signal is now rubbish.
I have an android Note 5 and have reset network setting, which did nothing.
Image of EE masts (ignore the 02 icons) and when I'm lucky enough to connect it's the one over 4 miles away.
This smells like EE have 2 networks running, one for EE customers and one for Virgin customers!!!
And EE is saying these is no issue in my area HA47UY
What's the point of a coverage checker when it does not reflect reality? I checked that thing and it would say nothing is wrong yet you saying there was.
What the checker really means is the follows:
Only 40 people have complained about an issue...once it gets the 200, then we will put down the doughnuts and drive over and restart the cell tower. We will then only tell our staff about this issue 2 weeks later once the problem has been fixed. But never ever will we admit there is an issue at the time when no one can make calls.
But this is all make believe because I still have the problem, as do my neighbours. So no problem has been fixed!
Feed up of paying for a service I dont get and all the lies.