Problem with L25 5NG is the trees on the embankment of the old Cheshire Line blocking signal from the United Utilities site. They need to be lopped but that requires access permission and the willingness of Sustrans who work in partnership with Network Rail who still own the site.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
My issue (I started this thread) was in RM6 postcode area, so you've effectively now appropriated this thread with your own L25 issue - which I don't terribly mind about, but you might be better off starting your own seperate thread. Hope your issue gets sorted soon.
Try 2/3/4G settings v signal - one frequency make work better. Further try manual network settings with 2/3/4G.
Manual will lock you down to old T-Mobile base stations. Automatic will allow you to use the minimal Orange base stations rolled into EE’s main T-Mobile network. (Location dependent though, I’m surrounded by vast number of old Orange and minimal old T-Mobile base stations).
My understanding was that thread forum topics were open topics whereas individual support tickets are private. I got here by search as I thought the etiquette was to do that before raising new individual enquires.
Once again apologies. I am old school enough to remember etiquette wars on billboards so I hope that I haven't caused offence.
Sorry to re-open the thread, but Virgin mobile (and for others EE) signal strength has collapsed here for the last 2-4 weeks so that phobe reception at home has gone from excellent to connecting only by the windows. Our postcode is BA2 7PF. Coudl someone from the forum team please investigate. Thanks very much.
Thanks very much for your reply and the nearest mast showing as dead would certainly explain the issue. I had not previously tried a manual network search and thanks for the suggestion. However I jave just tried - having selected "Virgin" I regret there was no improvement in signal strength.
In parallel with this post I asked support via the text messaging service and they said yesterday evening that the mast (I believe it is EE57375 Norton St Philip) was "degraded" rather than "dead" so could it be under maintenance rather than permanently shut down? Or do I have to admit that signal strength has permanently dropped here and either switch networks or buy and install a signal booster?