Since we do not have to pay for data coverage in the EU it is impossible to have a good coverage in Belgium since months. I am going to Belgium every month it is very annoying and I would even prefer to pay as I used to to have a proper coverage.
The person on the customer service told me " to be frank with you there is nothing we can do" . I said I wanted to cancel my contract and this same person told me I will have to pay up to my contract end while Virgin is clearly in breach here as I am paying to have a decent coverage in UK AND EU which is not the case anymore.
I am really annoyed and want to cancel my contract with the 30 days pre advise an without paying anything more. Otherwise, I am clearly filling a complaint.
Have you tried to manually change the network you are connected to? Go to your settings and try connecting to a different network.
See if that resolves the problem, if it doesn’t then make a complaint so it can be investigated properly. I doubt cancelling and joining another network would help as your new mobile network operator may well use the same partnership as Virgin Mobile.
I'm sure you'll only be able to connect to Proximus while in Belgium. last time I was there a month ago there was still no 4g for vm on that network. other countries have 4g available now.
other things to try.
send a text saying ALL to 789922 (resets apn settings if you get a reply to the text).
If you have the new purple sim card (I'm guessing yes)
use the sim tool app on your phone.
For Android: Select Apps from the Home Screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Manual Select International-you are done, go back to Home Screen To Switch back when in the UK: Select Apps from Home screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Automatic and go back to Home Screen For iOS: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Manual Select International and you are done, go back Home screen to retry To change back when returning to the UK: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Automatic mode - you are done, go back to Home screen **It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**