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PB8
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Please urgent help

My number is due to be ported today. It looks like it has happened as my old sim is now not working. My new phone (Nokia) and new Sim (Virgin) are ready to go but I need a code to ‘unlock’ I’m not sure which, either the phone or the sim. I can’t make or receive phone calls and am losing business. Please advise. 

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Forum Team
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Re: Please urgent help

Hi PB8, 

Thanks for your post and welcome to our community. 

Sorry to hear you're having this issue, I can appreciate you're concerned. 

Has your number ported over now or are you unable to check?

The handset you're using, where was it purchased from? 

Emma_C - Forum Team
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