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calscot69
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Phone won’t work in Europe

My wife’s mobile does not work abroad. It is the second year in a row that we can’t get it to work.  We even called before we left and thought everything was set up.

Roaming is turned on and international call baring is turned off on the account. 

We can’t seem to send an email or chat with anyone from Virgin to get this fixed.  Reluctant to call from abroad.  Could anyone suggest a fix? Could we have missed a setting on the phone? The phone is a Sony Xperia. 

 

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paulchambers061
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Re: Phone won’t work in Europe

Did you get a welcome text message when you arrived? 

The only setting, if the account settings are set, is to turn roaming on, on the phone. Have you tried manually connecting to all the local networks? 

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calscot69
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Re: Phone won’t work in Europe

Roaming was not turned onto international and manually selecting network has improved the signal. All seems to be working. Thanks 

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