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Phone won't connect to a network in Holland

I did everything supposed to do before I left UK. Did same on my husband's phone. His connects in Holland, mine doesn't. I have switched off and on, etc. What can I do as I need to be contactable. How can I talk to someone at Virgin if I can't call or text? Wifi is ok.

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paulchambers061
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Re: Phone won't connect to a network in Holland

Did you get a welcome text on arrival? 

Try manually connecting to all networks too.

If still not working and you have the purple sim card, you can try the sim tool fix.

sim tool

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen
**It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

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Re: Phone won't connect to a network in Holland

Great, that worked, thank you very much!

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