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OhDearMoshe
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Phone using all credit when data off

My mum got a new phone for Christmas. We put her pay as you go sim in the new phone and I set it up so that data was turned off. She had about £9 credit on Christmas Day. She’s sent a few texts and then tried to make a phone call the other day only to find out that now all her credit is gone. Has anyone ever experienced this?
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Forum Team (Retired) Rich_B
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Re: Phone using all credit when data off

Hi ,OhDearMoshe

 

Welcome to the community and thanks for posting. Sorry to hear your mum's PAYG credit was used unexpectedly.

 

What make and model of handset does she have?

Have you checked the bill to see what it was used on?

 

You can do this via the online account by following the steps:-

Click here > Billing

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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