on 22-07-2021 10:51
Hello Virgin, I recently order a new iPhone 12 for my wife, while ordering I was informed that if I recycle my old phone I will received a £100 reward as well as the phone value? The sales representative said she should receive a text message but this has not happened. Please can you advise on what to do? Regards
Answered! Go to Answer
on 24-07-2021 15:31
This is not what I was told by your sales agent when I ordered the phone.
if you have a look back over my chat history on the day I ordered the phone you can see this was not explained to me.
on 24-07-2021 15:36
Hi Natgk18,
We are sorry if you we advised incorrectly and this will be fed back however we would not be able to trade this in, apologies again for any inconvenience caused.
Regards
Paul.
on 29-07-2021 11:21
FYI I received an email stating that I do qualify for the trade in reward, so your information is wrong I’m afraid. Please check this before you advise another customer.
on 29-07-2021 14:25
Hey @Natgk18,
Thanks for dropping by with an update - I'm really sorry for the miscommunication with this. I'm glad you're able to trade in the phone, but we will make sure this is taken on board and fed back to avoid instances like this in the future.
Apologies once again.
Kind regards,
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