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martymart
On our wavelength
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Phone swap

Hi. My phone is showing as a Galaxy Ace in my profile. How do i change it to my current phone (Moto G6 play) so that I can change to a 4G tarriff? The online plan thinks that my phone is 3G only. I have not had that Ace for about 6 years.

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teabag
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Re: Phone swap

The online account will only show phones brought from Virgin, so if your G6 was brought elsewhere - they will not update it to show on your account.

To update to a 4g plan, you'll need to phone in (789), so you can have a credit check done and also agree to the 12 month contract required for the new plans.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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martymart
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Re: Phone swap

Well Teabag, that is a bit useless. If VM can't sort something that simple how can they do the difficult stuff? I guess I will have to stick with my 3G monthly sim only.  

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