Menu
Reply
  • 1
  • 0
  • 0
Shepn123
Joining in
110 Views
Message 1 of 3
Flag for a moderator

Phone repair

I need to send my Samsung S9 in for repair. The only other handset I have to use temporarily is a Samsung J5 which uses a different size Sim card. Please advise.

0 Kudos
Reply
  • 19.74K
  • 2.02K
  • 3.77K
Superuser
Superuser
93 Views
Message 2 of 3
Flag for a moderator

Re: Phone repair

Virgin could potentially send you a triple size replacement SIM which would start out as a full size one, and can then be reduced to micro SIM for the J5 and then nano for the S9. But once it's a nano SIM again, you're back at your current situation.

Or you could use a nano SIM to micro SIM adapter. You can get them from Amazon and other places. However they can be unreliable, and can cause the SIM to get stuck in a device, so if you use it, then it's at your own risk
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Highlighted
  • 1.03K
  • 48
  • 91
Moderator
Moderator
92 Views
Message 3 of 3
Flag for a moderator

Re: Phone repair

Hi Shepn123,

Thanks for your first post and welcome to our forums page.

I'm sorry to hear you are having to send your handset in for repair and for any inconvenience this may cause.

@BenMcr is absolutely right when he said we can send you a replacement SIM so you can use your alternative phone. If you would like me to arrange this for you, please let me know and we can get this sorted for you.

Thanks

Lindsey_C

0 Kudos
Reply