Phone order cancelling

[HollyMayall]

I purchased a phone last night, signed the credit agreement and got a confirmation email. This morning I received an email saying my order had been cancelled. I contacted customer support who said they’d call me back, but I’ve not heard anything

[enlli]

A call back is rarer than hens teeth.

[Robert_P]

Hello HollyMayall

Sorry to hear of your recent order being cancelled, I can understand the concern this can cause. We appreciate this being raised via the forums and welcome to the community.

I'm eager to take a closer look into this for you to see what has happened, I will send you a Private Message to get some more details from you and look forward to hearing back form you.

Rob

[Robert_P]

You're welcome HollyMayall, any further issues please don't hesitate to get in touch here and I'll be happy to take a closer look.

Rob