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Gavsy62
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Phone not ringing

Phone does not ring but shows missed call. On second try phone rings ok.

 

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Re: Phone not ringing

Hi Gavsy62, 

Is this when you're on another phone call or just when the phone isn't being used? 

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Gavsy62
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Re: Phone not ringing

Hi Emma

It is when the phone is not being used

 

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Re: Phone not ringing

Oh, that is odd. 

Is this every time somebody calls you?

Do you know what the person calling you hears? Does it ring for them or go straight to Voicemail?

What handset are you using? 

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Gavsy62
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Re: Phone not ringing

Yes it nearly every time. The phone rings once and goes to voicemail. If the caller hangs up and rings straight back they get through. 

I am using an IPhone 6S

the same thing happens with my mothers phone and she uses an IPhone 5C

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Re: Phone not ringing

I see. 

And you don't have "Do not disturb" or anything in your settings that might cause this?

How is the signal at home? 

Emma_C - Forum Team
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Gavsy62
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Re: Phone not ringing

No. Do not disturb is not active.

signal is fine. This happens even when not at home.

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teabag
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Re: Phone not ringing

To try and narrow the problem down a bit for Virgin....

I'm wondering if your both suffering from a long standing problem which keeps surfacing for some 😞  https://community.virginmedia.com/t5/Virgin-Mobile/Not-receiving-incoming-calls/td-p/3504813

Try turning off 4g/LTE on your iPhone 6, then use your mum's phone to ring yours - does it now ring ok, you can also try the same with your mum's iPhone 5.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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