on 12-10-2021 10:55
Answered! Go to Answer
on 12-10-2021 11:04
Hi Rob1011,
Welcome to our community and thanks for posting. Sorry to hear that you're currently unable to receive incoming calls and text message since yesterday.
We are aware of this issue and it has been reported. We do not have any estimated fix time currently; however we are working as quickly as possible to get out customers back up and running as quickly as possible.
In the meantime, we have included a link here for further help and support.
Kind regards Jodi.
on 12-10-2021 11:04
Hi Rob1011,
Welcome to our community and thanks for posting. Sorry to hear that you're currently unable to receive incoming calls and text message since yesterday.
We are aware of this issue and it has been reported. We do not have any estimated fix time currently; however we are working as quickly as possible to get out customers back up and running as quickly as possible.
In the meantime, we have included a link here for further help and support.
Kind regards Jodi.
on 12-10-2021 11:52
Hello,
My phone (Samsung A41) has picked up the same problem. Calls say the phone is switched off and texts won't come through.
Please can advise when the problem is fixed?
Thanks.
on 12-10-2021 12:04
Hi DavidG-W,
Welcome to our community and thanks for posting. We are aware of this issue and apologise for any inconvenience caused. Unfortunately, we don't have an estimated fix time currently for this.
Our team are working as quickly as possible to get this issue resolved, and we aim to get you back up and running as quickly as possible.
Kind regards Jodi.
on 12-10-2021 12:13
Thanks Jodi
Could you just let me know when it is resolved?
on 12-10-2021 12:21
I certainly can DavidG-W.
I will post back as a quick update, when we have a fix time for you. If I am out of the office, I will pass this on to a colleague to come back and update the thread.
Kind regards Jodi.