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Ambergxxx
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Phone network locked

I got a new phone which said it was locked to virgin/EE and have ordered a 12 month sim deal from virgin and put my new sim in but it said my phone is locked and that I need to get it unlocked. I am paying for a contract sim that will not go in my phone. Is there anyway of virgin unlocking it.

 

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Enceladus1
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Re: Phone network locked

The older Virgin red SIMs will work in a phone locked to EE as they are essentially re-branded EE. The newer purple Virgin SIMs will not work in a handset locked to EE. So my guess is that your handset is locked to EE as opposed to Virgin.

Virgin won't unlock a handset they didn't supply in the first place. You might have to get EE to unlock it.

Where did you get the phone? Make and model?

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Ambergxxx
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Re: Phone network locked

The sim is red not purple and still will not take to the phone.

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Enceladus1
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Re: Phone network locked

Where did you get the phone? Make and model? Are you sure it's supposed to be locked to EE? What message do you get exactly when you put the Virgin SIM into it.

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