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metaljack21
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Phone cut off

Hello

I have just received and text message saying that i have gone over my credit limit and my phone has been cut off.

 

I pay direct debit and the last payment went it. I have checked my online virgin account and it shows that there is £23 to pay!

Not a clue where this has come from

is anyone able to help?

 

Thanks 

Jack

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Forum Team (Retired) Ben_N
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Re: Phone cut off

Hi metaljack21

 

Does your online account list what the charge is for? 

 

Is this on your bill at all?

 

Thanks

Ben

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