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Sacha1234
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Phone calls

My phone not working in Spain my internet is but not able to make or receive calls or texts

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Forum Team
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Re: Phone calls

Hi Sacha1234.

 

Thanks for your post.

 

I'm sorry to hear that you're not able to make or receive calls/texts whilst you're away in Spain.

 

Did you ensure roaming was active before you left the UK? (you can check this via your online account under Plan and Device > Manage My Services)

 

Have you tried rebooting the handset and doing a manual network selection?

 

If you're still having issues, please pop me a Private message Smiley Happy

 

Thanks

 

Melissa 

 

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teabag
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Re: Phone calls

While checking the roaming setting, also make sure "International Call Barring" is turned OFF.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only x2. Customer since 1993.
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Sacha1234
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Re: Phone calls

I didn't have roaming on in uk no 

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Re: Phone calls

Okay, it sounds like I'll need to get this activated for you Smiley Happy

 

I'll pop you a private message so I can take a look at your account.

 

Thanks

 

Melissa 

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