Phone calls not working

[eviecoultas]

i have not been able to make calls for 3 weeks now on my mobile. I have no other means of calling virgin to get help.

I have as researched done everything suggested. Even got a new phone and changed the SIM card to it. 

everytime I make a call it does not ring and I hear the not engaged tone. 

I need help to sort this out but am unable to call virgin for any support as I can’t call anyone. 

Any help would be much appreciated 

[Chris_W1]

Hi eviecoultas, 

thanks for the message and sorry to hear about the experience with the Mobile service. 

I will send you a private message so that this can be looked into further. 

Chris.