on 29-04-2022 08:30
For some reason, all the incoming phone call are all displayed as unknown, even for those that I have stored.
Answered! Go to Answer
on 01-05-2022 10:59
Thanks for coming back to us with the update @WL4109 and I'm glad that you could get the issue resolved.
Please let us know if you have any further issues.
Regards,
Steven_L
on 29-04-2022 11:11
Hi @WL4109,
Thank you for your post and welcome to our community forums. We're here to help.
I'm so sorry to hear you're having some issues seeing the caller on your Virgin Mobile handset and that it's appearing as "Unknown". Can you please confirm what model of handset you have?
Thanks,
on 29-04-2022 11:19
Hi, my phone was black Shark 3
on 29-04-2022 11:23
Hi @WL4109,
Thank you for getting back to me on this. As this handset was purchased via a third party, are you able to insert the SIM card into another handset at all to see if the issue remains there?
Thanks,
on 30-04-2022 18:33
Hi there,
I have found it was to do with the setting on my phone, but thank you anyway
on 01-05-2022 10:59
Thanks for coming back to us with the update @WL4109 and I'm glad that you could get the issue resolved.
Please let us know if you have any further issues.
Regards,
Steven_L