Phone blocked whilst abroad

[Fragglet]

Hi I’m currently in Brazil and I urgently need to use my phone. I’m unable to make calls or texts messages. I’ve checked APN, checked the sim application setting as well are set to international. 
Can someone please help. Many thanks! 

- I should also say my husband has an iPhone with virgin media and he too can’t call. He even tried a SIM card from Brazil and it won’t work. 

[Ayisha_B]

Hi @Fragglet,

A warm welcome to our Community Forums and thanks for your post! I hope you're having a nice time away 🙂

I am sorry that you're having some issues with using your phone. Not what you need!

I'd love to help get this sorted for you so will pop you a PM now to confirm some details.

In the meantime, you can use a WiFi calling app such as WhatsApp should you need to.

Speak soon!

[Ayisha_B]

Thanks for your time via PM @Fragglet

It's been my pleasure and glad we could get to the bottom of it and the spend cap has now been removed. 

Should you have any further issues, just give us a shout!

Have a lovely day 😄