Virgin Media Community

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Hi, My Daughter lost her I-phone before Christmas, Virgin blocked the SiM straightaway and sent a replacement,

She was given a secondhand I-phone but it is locked to another network and they say it cannot be unlocked.

Is there any way around this or can the current Virgin contract be temporarily suspended until we sort it out ?

Thanks

[apcyberax · Accepted solution]

you need to contact the network the phone is locked to to get it unlocked.

The contract can not be suspended. you will still be required to keep paying if in contract

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Unfortunately the other provider has refused to unlock.

" It is not their policy"

Appears we stuck with either paying two providers or buy new 'phone. Unfortunately it was not insured.