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Payment reference missing

Hi,

I went back to my home country late March as school was closed. I cancelled my wifi services but decided to keep my mobile number so I could use it upon return in September. However, no money is deducted from my direct debit and I cannot access the app as "I'm no longer with Virgin media"? I tried using the quick pay but payment reference number is missing from the emails I kept previously. And no I don't have the paper bills with me 😞 help!

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Re: Payment reference missing

Hi HilmaHakimi,

 

Thanks for your post and welcome to the community.

 

I'm sorry you're not able to access your mobile number whilst you're abroad. I can appreciate you're keen to get this up and running for when you're back in the UK.

 

I'd be happy to take a look at the account for you, so I'll pop you a private message now. 

 

Speak to you there.

 

Thanks

 

Melissa 

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