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Paying outstanding amount

I had missed a loan amount of £25.00. And went onto my credit agreement details and it said to ring the number “789” to make to outstanding payment. I paid the exact amount that was outstanding, but it still says the money needs to be payed, and the money went to my airtime plan. 

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Re: Paying outstanding amount

Hi Kiieeraan


Welcome to our community forum pages and thanks for posting.


We are sorry for any confusion regarding mobile payments. We can appreciate that this is concerning and we'd like to see what we can do to help.


We'll need to get some more details from you so that we can access your account.


Please keep an eye out for the message at the envelope at the top of the screen.


Many thanks. 

Forum Team

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