Password reset fail

[RobH11]

I am trying to reset my password and it keeps coming up as ‘Invalid’ when I enter my new password. I have tried this on my iphone and windows laptop.  I have used special character and without special characters, just numeric etc, just comes up invalid. Any advice welcome

[Kain_W]

Hi there RobH11,

Thanks for your post and welcome to the community.

To clarify is this regarding a Media account or Mobile?

Also is it just coming up with the "Invalid" message?

Let us know,