Password reset code not sent

[Chrismeercat]

Hi 

I have been trying to reset my password but I haven't received a code to my mobile. I have tried several times. Any ideas or is there a way for virgin to send it. 

Thanks Chris 

[Vikki_M · Accepted solution]

Hi @Chrismeercat

Thank you for your post and welcome to our community.

Could you please clarify which password you need help resetting?

Is this an online password for your My Virgin Media account?

If so, is this for a Media or Mobile account please?

Please pop back to us when you can. 

[Chrismeercat]

Thanks for replying

I had the reset codes all sent in the middle of the night so now is working. 

[Vikki_M]

Thank you for the update @Chrismeercat

Happy to hear this is now resolved 🙂