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Parked order

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Steviel-ee
Just joined

on ‎27-10-2021 18:08

What dose parked order mean dose that mean it will be cancelled due to my credit score

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Serena_C
Forum Team (Retired)
Forum Team (Retired)

on ‎27-10-2021 18:34

Hi @Steviel-ee

 

Welcome to our Community Help Forums 🙂

 

Thank you for making your first post regarding your parked mobile order.

 

This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.

 

Kind regards,

Serena

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Serena_C
Forum Team (Retired)
Forum Team (Retired)

on ‎27-10-2021 18:34

Hi @Steviel-ee

 

Welcome to our Community Help Forums 🙂

 

Thank you for making your first post regarding your parked mobile order.

 

This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.

 

Kind regards,

Serena

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