Parked order

[steve5582]

My order is still parked its been well over 48 hours haven't heard a thing from anyone, rang and said it with backroom team, like wth souch for customer service, seriously thinking of changing all our virgin sims and canceling the whole TV and broadband!!!!!!!

[jamesofmerton]

a parked order means virgin haven't got all the information they need in the credit check. so they have to get further info. quite normal. to be fair to virgin though....it is easter.

[steve5582]

OK fair enough, but why have they given my a delivery date then? They need more info but given a delivery date it does make sense 

[Beth_G]

Hi steve5582,

Thanks for your post and welcome to the Community Forums! 

I'm sorry to hear that your order has been parked for some time. An order may become parked for many different reasons, so I'm sure it's nothing to worry about 🙂

I'll pop you over a PM now so I can check the order for you. Please look out for my message over at the purple envelope.

[steve5582]

Thank you