Hiya, it's been about 3 days since I last 'attempted' to order an IPhoneX on contract because I thought Virgin Media had the best deal. I can understand it takes a while to confirm everyone's details but it says on here it normally takes around 48 hours and it's 100% been longer than that for sure. The order is due to come next Saturday but I havent had any updates I don't even know if it is coming. HELP!
I am really sorry you've been having some problems with taking out a new handset with us. Have you managed to get any confirmation since your post? If not let us know and we can look into this for you.