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kezza123
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Parked Order

My partner ordered a phone on Wednesday evening.  The system showed that this could be delivered today but as nobody was home we requested for it to be delivered tomorrow (so Virgin have had an extra 24 hours to deal with this).  We have heard nothing further and the system shows the order is parked.  We called customer services who advised that the people we need to speak to left at 5 so obviously this will not be delivered now! I am a virgin customer and can’t believe the lack of customer service when trying to attract a new customer! Does anyone else have any experience of this and how long did this take to resolve? Thanks.

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Forum Team (Retired) John_GS
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Re: Parked Order

Hi Kezza123, 

 

Thanks for your post and welcome to the community. I am sorry to hear of this experience. Have you managed to speak to the team since posting? Let me know if you need further assistance,

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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