on 11-01-2022 00:35
ORDER NUMBER: 100001575344410
I'm trying to cancel my order by Whatsapp but the BOT doesn't help. My order is parked. I no longer need the product. I just want you to confirm the cancellation. Just that!
I've already sent my name, email, address, password, etc a thousand times by Whatsapp and they just forward me to another seller, without solving my problem!!!!!!!!!
on 11-01-2022 08:30
Hi maylana,
Thank you for reaching out to us in our community and welcome, when an order is parked this is usually when we need further information before we can confirm the order, if no confirmation has been sent, and you haven't signed the agreement no order will be there to cancel, I advise speaking to our Mobile Sales team on 0800 052 0238?
Regards
Paul.
on 11-01-2022 14:03
So basically it's already cancelled?
on 11-01-2022 14:14
Hi maylana,
Thanks for coming back to us, did you speak to our Sales team, is this what they have advised?
Regards
Paul.
on 11-01-2022 16:54
on 12-01-2022 11:03
Hi maylana,
Thank you for coming back to us, I am sorry this isn't something we can assist with, it would need to be our sales team/ customer relations who would need to cancel the order, there is a Text option however as you have advised you do not have a Sim this wouldn't be possible, if you are able to use another phone you would need to give us a call?
Regards
Paul.