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Parental controls

Tkdplumb
Joining in

Hi, 

I'm trying to disable parental controls on my phone so I can use bet365 app without WiFi, but I'm getting an error EC9999 we're currently experiencing issues with our systems on the virgin app and desktop says there is a soft financial lock so can't do it there either

Any suggestions?

Many thanks 

1 REPLY 1

Joseph_B
Forum Team
Forum Team

Hey @Tkdplumb,

Welcome to the Community Forums and thanks for the post.

In order for me to look at helping you, I would like to invite you in for a quick private message, if you haven't used our private message feature before you can access it via the little purple envelope in the top right hand corner of your screen.

Speak to you soon. Joe