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Thuddyy
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Paid bill but phone isn’t activated

My bill was overdue for a few months so my account was effectively cut off, I phoned to pay my bill 3 days ago and was told I’d be able to use the service again within 24 hours, but I am still not able to make/receive calls, texts or use my 4G data.

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Forum Team
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Re: Paid bill but phone isn’t activated

Hi Thuddyy, 

Thanks for your post and welcome to our community. 

I'm really sorry that you're still having issues using the services after making a payment, I can appreciate you're keen to get back up and running. 

I'll need to have a look at your account to see what's going on, therefore I'll pop you a personal message and we'll take it from there. 


I look forward to hearing back from you soon. 

Emma_C - Forum Team
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