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Kidunne
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Pac code to join virgin

I received a virgin SIM card and I have the pac code from my previous phone supplier. How can I use the pac code to keep my old number?

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BenMcr
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Message 2 of 14
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Re: Pac code to join virgin

Sign in to your online account at https://mobile.virginmedia.com and look of the 'Switching' option. You'll then be able give your PAC to Virgin Mobile online and confirm the Switch date.
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I work for Virgin Media - but all opinions posted here are my own
Kidunne
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Message 3 of 14
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Re: Pac code to join virgin

I'm unable to sign into my mobile account as it's asking for my security answer but there is no security question displayed.

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BenMcr
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Message 4 of 14
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Re: Pac code to join virgin

Can you try a different web browser at all?
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I work for Virgin Media - but all opinions posted here are my own
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Kidunne
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Message 5 of 14
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Re: Pac code to join virgin

I'm still trying to give virgin mobile my PAC code so I can keep my number and end the contract with my previous supplier.

However, every device/web browser I've tried to enter the details on doesn't work.

I've tried phoning virgin, but I'm on hold forever and give up. I've tried messaging them, but the message gets sent but is never 'delivered' or 'read'.

I've even sent them a tweet, but again no response.

Its really frustrating and I am aware with the current situation this is not their usual service but I am running out of patience.

banger44
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Message 6 of 14
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Re: Pac code to join virgin

i can sign in then when i try mobile it asks to sign in again but cannot recognise my details ???? or my mobile sim from Virgin

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Emma_C
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Message 7 of 14
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Re: Pac code to join virgin

Hi Banger44, 

Thanks for your post and welcome to our community. 

Can you just expand a little bit for me? 

You can sign in, what device is this on? 

Then when you try on your mobile or the mobile website you can't sign in? 

Let me know 🙂

Emma_C - Forum Team
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Kidunne
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Message 8 of 14
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Re: Pac code to join virgin

I have still not been able to resolve the issue with getting a pac code to keep my number with virgin.

 

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Emma_C
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Re: Pac code to join virgin

Sorry about that Kidunne, 

I'll pop you a message now and see if I can help with this.

Emma_C - Forum Team
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banger44
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Message 10 of 14
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Re: Pac code to join virgin

Hopefully sorted tomorrow according to the very nice lady I spoke to on Friday 

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