on 10-01-2022 15:50
Hi there
Like others, I'm chasing a PAYG refund as well, but cannot see any options in my account to action this.
Please could someone advise?
Many thanks
on 10-01-2022 16:06
You need to have registered with your personal details, so that a refund can be made, but you must call 789 to do it.
on 10-01-2022 16:27
on 10-01-2022 16:42
Hi there @kylewie
Thank you so much for your first post to our community forum and welcome to the team! It's great to have you here.
I'm so sorry to hear that you are struggling to organise this refund. In this case we would need to speak to the account holder.
Is she able to reach out at all to speak to us in regards to the refund?
Thank you.
on 10-01-2022 16:49
on 10-01-2022 16:55
No problem, if you are the account holder I can take a look into this with you via a PM.
Can I just clarify, are you wanting a refund after the PAYG account has been cancelled?
Thank you.
on 10-01-2022 16:57
on 10-01-2022 17:39
As a PAYG account then the account is effectively ended when the number is ported out.
I'm going to send you a PM so we can check this and the refund status just to make sure it is sorted for you.
Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.