on 31-12-2021 14:55
When Virgin changed all the sims my 'phone became A £2 a day plan on T Mobile. What happens when Virgin PAYG ends. 789 customer service still links to Virgin.
Answered! Go to Answer
31-12-2021 16:15 - edited 31-12-2021 16:16
@Keith772 wrote:Thanks that's really helpful. I will just wait and see what happens. Its a backup phone which became T Mobile when I put the new sim in so it might be an ee sim
Yes, if it's an old phone it won't have been programmed with the EE name, so would show either T-Mobile or Orange.
Be aware that older phones will be fine for voice and texts until 2033, but 3G data capable devices will become 2G only before then as 3G is being switched off in favour of 4G and 5G.
When that happens depends on the network you're on - https://www.ispreview.co.uk/index.php/2021/12/all-public-2g-and-3g-uk-mobile-services-switched-off-b...
31-12-2021 14:58 - edited 31-12-2021 14:59
According to your last post you were moving to BT as the PAYG SIM was disconnected already?
https://community.virginmedia.com/t5/Managing-Your-Account-Mobile/cannot-make-calls/m-p/4758677#M289...
If that's the case then the closure of Virgin Mobile PAYG shouldn't affect you now.
on 31-12-2021 15:06
Yes BT is great customer service but this is second phone.
on 31-12-2021 15:21
on 31-12-2021 15:34
Thanks that's really helpful. I will just wait and see what happens. Its a backup phone which became T Mobile when I put the new sim in so it might be an ee sim
on 31-12-2021 15:40
Please keep us updated on how you get on Keith772
Gareth_L
31-12-2021 16:15 - edited 31-12-2021 16:16
@Keith772 wrote:Thanks that's really helpful. I will just wait and see what happens. Its a backup phone which became T Mobile when I put the new sim in so it might be an ee sim
Yes, if it's an old phone it won't have been programmed with the EE name, so would show either T-Mobile or Orange.
Be aware that older phones will be fine for voice and texts until 2033, but 3G data capable devices will become 2G only before then as 3G is being switched off in favour of 4G and 5G.
When that happens depends on the network you're on - https://www.ispreview.co.uk/index.php/2021/12/all-public-2g-and-3g-uk-mobile-services-switched-off-b...
on 07-01-2022 15:55
Hi Gareth,
Just had a text to say the 'T mobile' service I have end on Monday. Tried to log into my account to be told the system does not recognise me. However it has given me a PAC code. Sad to be leaving PAYG with Virgin after nearly 20 years but retired and only need the phone for emergencies.
Regards, Keith.
on 07-01-2022 16:01
Hi Keith,
You can migrate over to O2 now
That way you are still kind of with us
Thanks for your loyalty
Gareth_L