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loobloo
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PAC used - texts not working

Hello

I have just transferred from O2 to Virgin Mobile and gave my PAC to transfer my old number. I got a text confirming the port was successful, however my text messages are sending from the temporary Virgin number and my calls are ringing from my old number (the one I wish to keep).

Any ideas how I can go about sorting the text messages out please?

 

Very frustrating!

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David_Bn
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Re: PAC used - texts not working

Good Morning loobloo

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with the porting of the phone number, since switching to Virgin Mobile from O2.

 

In regards to the text messages, is this in reference to using iMessage on an iPhone? If so, you will need to manually change the number, via the settings menu, as the handset won't recognise that the phone number of the SIM card has been changed via the number port request option.

 

If you're still having problems, come back to us, and we'll seek to resolve

 

Kindest regards

 

David_Bn

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DJ_Shadow1966
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Re: PAC used - texts not working

Hello

The way that iMessage works is that it doesn't automatically update the change of phone number dynamically, so to resolve this what you have to do is -

1) Logout of your Apple ID.

2) Turn off the phone and then back on.

3) Sign back into your Apple ID.

This will force the change of phone number with iMessage and will resolve your problem.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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loobloo
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Re: PAC used - texts not working

It's an android phone, not an iphone.

 

Thanks

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David_Bn
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Re: PAC used - texts not working

Thanks for coming back to us loobloo

 

I'll drop you a PM to see if we need to assist you further

 

Check out the purple envelope in the top right hand corner

 

Kindest regards,

 

David_Bn

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