Yesterday I tried to get a PAC several time via 65075 - failed
I called Customer Services who also couldnt raise a PAC
I was asked why I wanted to leave, I replied "since the changeover to Vodaphone I can only get 1 bar of signal in my front bedroom, by the window", The response was " I can sort that our by putting your on a better mobile package"
WHAT !
Today at 0830 again tried 65075, still unavailble
0851 I sent a message to the Virgin advertised 07533016422 Messaging Service, I received an auto ackowledgement to wait.........
0928 I finally get a response from "Someone" to say, I had been directed to Virgin Media and they would transfer me to Virgin Mobile..........................
0936 Vigin Mobile responds, it took until 1039 before I was infomed this was an IT problem, a ticket had been raised and I should hear from IT in 3 - 5 Days with the PAC
Useless answer, as I have changed to EE with a phone I cant use !!
The OFCOM web site states
If a customer wants to switch and keep their existing phone number, they just text ‘PAC’ to 65075 to begin the process.Their existing provider will respond by text within a minute. They will be sent their switching code (PAC), which will be valid for 30 days.
