on 26-08-2021 17:41
Hi
I got my Virgin sim-only card yesterday, and my number was due to be ported today. I got a message at around 11am from Virgin saying that it had been completed, and one from O2 to say that they were sorry to see me go.
Since then, I have had a number of serious issues...
So, 24h of being a Virgin customer and I have no way of speaking to someone to resolve this, I have no working phone number for people to contact me on, and i can only diall out when I have 4G coverage.
To say I am frustrated would be a massive understatement. I even tried requesting a PAC so that I could choose a different provider, and I got a message saying "Thanks for requesting your PAC. Sorry, but we can't get hold of it right now. Please try again later, or call 789". And I can't call 789 because my sim doesn't work.
I've had some poor onboarding experiences in my time, but this is right up there at the very top!! Does anyone have a standard phone number I can call to get this sorted?
on 27-08-2021 17:51
Hi @philnorton thanks for posting and welcome to our community.
Sorry to hear you're having issues using your mobile service since joining. I would like to help you resolve this. I am going to send you a private message.
Regards
Lee_R