Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Overseas and SIM card has stopped working

Seb108
Joining in

on ‎28-10-2021 06:38

I am overseas and my phone has suddenly lost signal and will not connect to any network. The sim doesn’t work in the other phone I have tried it in. Is there any way I can get a replacement sim?

0 Kudos
4 REPLIES 4

dannylau
Very Insightful Person
Very Insightful Person

‎28-10-2021 07:55 - edited ‎28-10-2021 07:57

You would have to get the sim posted to the UK, it would then need to be activated by who ever it went to and forwarded on to you, in the meantime WhatsApp will work without a sim if you have WiFi 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Corey_C
Moderator
Moderator
In response to dannylau

on ‎28-10-2021 10:31

Hi Seb108,

 

Thanks for your post and welcome to the Community Forums, I can help you get a SIM replaced however as dannylau has stated it will be to a UK address. Are you OK with this?

 

Cheers,

Corey C

0 Kudos

Seb108
Joining in
In response to Corey_C

on ‎28-10-2021 13:55

Yes, that would be fine. Will the sim need to be connected to the network before being used abroad?

0 Kudos

Corey_C
Moderator
Moderator
In response to Seb108

on ‎28-10-2021 14:26

Thanks for your reply, Seb108,

 

We can send it already active. I've sent you a private message to confirm you account details..

 

Cheers,

Corey C

0 Kudos
Top