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cyberken
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Overcharged AGAIN....

Having been overcharged AGAIN by virgin who are sending multiple texts e.g 40+ instead of 2... And then charging us 30p per text we are now some £54+ down. We have contacted virgin 3 times and each time they promise to sort it out and phone us back. We have not been contacted back. We have made a note of employee numbers but as virgin CS is based some 8000 miles from the UK and seemingly has a don't give a ahem about the customer policy we are not surprised. Our advice is use another service and don't get tied to virgin. Moderators feel free to respond.

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Re: Overcharged AGAIN....

Hi cyberken

 

Thank you for posting on our community forum pages. 

 

We are sorry to hear that you have been having ongoing issues regarding text charges on your mobile account.

 

We'd like to take a look at this on here to check what's been happening.

 

If you'd like to proceed with this please let us know and we can advise of the next steps.

 

Many thanks.

David_Pn
Forum Team

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cyberken
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Re: Overcharged AGAIN....

That would be great. If you could look at the account associated with this email... Should all be in your customer database. See the notes that should be there relating to this query and then ring or email us we'd appreciate it

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Re: Overcharged AGAIN....

We'll need to take a few specific details so we'll send you a private message shortly

 

Many thanks

David_Pn
Forum Team

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cyberken
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Re: Overcharged AGAIN....

Great 🙂

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cyberken
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Re: Overcharged AGAIN....

Have replied twice to your pm. Have provided details that you asked for. Have requested that you call us to resolve the issue. Expecting to hear from you soon... As if that is likely...!

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Re: Overcharged AGAIN....

Hi cyberken, 

 

Have you seen our previous messages we have sent you? 

 

Please reply when you can, we would love to get this sorted for you. 

 

Thanks, 

Hetty_R
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