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Ordering new SIM card

JohnReilly1
Joining in

How can I order a new SIM card for my Virgin Pay as you Go  mobile? I am finding it impossible to get through on the 0345 number....any help would be appreciated.

John

10 REPLIES 10

dannylau
Very Insightful Person
Very Insightful Person

 PAYG is being scrapped early next year, a Virgin rep will get to your post and will need to ask some security questions, if this is a replacement sim, I doubt they will issue a new PAYG

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Zak_M
Forum Team (Retired)
Forum Team (Retired)

Good afternoon @JohnReilly1 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues getting though to us via the call centre. 

 

 

As per the advise given by dannylau, our pay as you go services are coming to a close. 

 

What issues are you facing with your current sim? 

 

Kind regards,

Zak_M

 

 

 

It has simply stopped working. Cannot make calls.

enlli
Very Insightful Person
Very Insightful Person

When did you last make a chargeable call or send a chargeable text?

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I tried to make one three weeks ago but the sim was not working….

About three weeks ago.SIM card not working.

enlli
Very Insightful Person
Very Insightful Person

And before then? How long? If over 90 days then the SIM will have been deactivated for non use

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You are probably correct. It’s a phone I would only ever use for emergencies/special occasions.

Hopefully, one if the Virgin people can get it going again?