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jenpennells
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Ordering a new SIM online

Hi,

I would like to order a replacement SIM online. I have tried using the chat but it just seems to send automated chat. I can't login to my account to request a new SIM because I need to reset the password and it keeps wanting to send a code to the phone.

Thanks,

Jen

 

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JitteryPinger
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Re: Ordering a new SIM online

If you have access to a mobile you could try the text service 07533 051809

Otherwise you will need to contact customer service direct.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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jenpennells
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Re: Ordering a new SIM online

Thanks. I have seen on a related post that someone from customer services sent them a direct message to request the SIM. I would love to contact customer services direct - do you have an email address for them? 

Thanks, 

Jen

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JitteryPinger
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Re: Ordering a new SIM online

Virgin customer services don't communicate directly by email.

It is possible if the right staff are around on these forums that they might contact you using the forums messaging facility to resolve this but its not common practice and you could be waiting a fair while to get someone available.

Your best bets are as advised.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Zoie_P
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Re: Ordering a new SIM online

Hi Jenpennnells,

Thanks for your post/

I have located your account and can see a replacement has been sent, have you received this 

Zoie