Order status parked

[Kami2007]

Placed an order with sim only 12 months plan on 28/12/2021

It's been over a week now no response from them tried calling the customer service but long waiting times

Any help will b much appreciated 

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[Steven_L]

Hi @Kami2007,

Welcome to the community and thanks for taking the time to post here on our forums.

I'm really sorry to hear that your mobile handset order is currently parked.

I can look into this further to find out the reasons for the being parked, I will send over a private message in a moment to confirm some personal details, so that your account can be located.

Please look out for the private message and we can get started.

Regards,

Steven_L