Order returned to sender

[Matthewculross]

I was in touch yesterday due to my order being returned to sender. I have since been informed it is due to my current phone number expiring after my previous contract ended. I was then informed I must make a whole new order but since I have signed the credit agreement and received my billing schedule, would I not be charged again? How do I fix this? 

[Paul_DN]

Hi Matthewculross,

Thank you for reaching out to us in our community and welcome back, we are sorry to hear you have been facing issues getting your new phone due to your current contract ending and number being de-activated, this is something we would advise speaking to our Mobile  team about so they can look further into this and best advise, you can contact them on  0345 600 0789 for Customer Services and 0800 183 1234 for Sales, please let us know how you get on.

Regards

Paul.