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stephen122
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Order "parked" and no response from customer service

I recently ordered a phone + sim contract. I received an e-mail saying that I will receive the order within the next 24 hours. However, after more than 24 hours, I received ZERO updates or e-mails. I went ahead and checked my online account and it was reading "parked" - AND no one in the customer service seem to care. I just want this to be sorted. Thanks.

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Re: Order "parked" and no response from customer service

Hi Stephen122, 

Thanks for your post and welcome to our community. 

Really sorry that your order has been parked and I can appreciate you're keen to know what's going on. 

I'll be more than happy to take a closer look into this for you, therefore I'll pop you a personal message and we'll take it from there. 

I look forward to hearing back from you soon. 

Smiley Happy 

Emma_C - Forum Team
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